Warranty information included here is:
Kestrel Weather Australia Plain Language Warranty
Kestrel® Wind & Weather Instruments and Accessories Warranty
Kestrel Weather Australia does not believe in "disposable electronics."
We know our products don't lead a pampered life, and we design them for years
of performance in tough conditions. We guarantee every Kestrel Weather Australia
product to be free of defects in materials and workmanship for a period of FIVE
YEARS from your date of purchase. We will repair or replace any defective product
or part when notified within the warranty period, and will return the product
via domestic ground shipping at no charge.
The following issues do not result from a manufacturing defect and are not covered
under this warranty:
Damage due to improper use or neglect (including corrosion)
Damage resulting from severe impact, crushing or mechanical harm
Modifications or attempted repairs by someone other than an authorized repair agent
Impeller failure not caused by a manufacturing defect
Normal wear from use of the product
Failed batteries
Re-calibration beyond 30 days from your date of purchase
Your warranty period will be measured from your date of purchase. The best way
to ensure full warranty coverage is to REGISTER your Kestrel Weather Australia product promptly (via
the provided form or website). We keep your registration information strictly
confidential and do not sell it, share it, or use it for anything but product-related
information bulletins (which you may decline receiving). If you do not register
and cannot provide proof of purchase, your warranty period will be measured
from our date of manufacture (by serial number), which may be well before your
purchase date.
We request that you contact Kestrel Weather Australia if you feel your product is not working properly.
We can often solve product issues by phone or e-mail, saving you the time and
expense of returning the unit. If we require the product to be returned, we
will issue a Return Authorization to expedite the handling of your claim.
Our minimum charge to test a unit and process a repair is $25. To avoid paying
this charge unnecessarily, please perform simple troubleshooting before you
send in your product.
Okay, time for the unavoidable legalese: Except as otherwise provided herein,
no other warranties, expressed or implied, are made with respect to these products,
including, but not limited to, any implied warranty of merchantability or fitness
for a particular purpose. Kestrel Weather Australia assumes no liability for any damages, losses, or
expenses resulting directly or indirectly from product use.
Calibrations, Certifications and Service
Every Kestrel Weather Australia product is tested and calibrated before it leaves the factory. We
guarantee that it will perform within specifications when you receive it. If
you feel an Kestrel Weather Australia product is not meeting specs when you receive it, call us and
we'll make sure you are operating it correctly. If it still appears that it
may be out of spec, return it to us within 30 days of purchase and we will test
and recalibrate all values at no charge. Beyond 30 days, we offer reasonably-priced
tests, calibration services and NIST certified calibrations as well as Kestrel
tune-ups.
All of our measurements are traceable to the National Institute of Standards
and Technology, ensuring the reliability you need. Our primary Calibration Standards
are sent for calibration in accordance with N.I.S.T. requirements and based
on regular schedule. Only approved laboratories and N.I.S.T themselves are used
for these calibration services. Incoming and outgoing data is supplied with
the certificate of calibration. We provide 5-7 day turnaround on most calibrations
and fast 24-hour service is available. (Rush service adds $50, including overnight
shipping back to you). Note that wind speed can only be NIST certified to +/-
3%, although Kestrel Weather Australia will only certify a unit that falls within our +/- 2% wind speed
accuracy specification.
We also offer full factory service on every product we manufacture for as long
as we make the product (and as long after as component availability permits).
If we can't repair a product, we will offer you a brand-new replacement under
our Customer Care Program (even for accidental damage and misuse). Cost of repairs
and other important information can be found here.
We request that you contact Kestrel Weather Australia if you feel your product is not working properly.
We can often solve product issues by phone or e-mail, saving you the time and
expense of returning the unit. If we require the product to be returned, we
will issue a Return Authorization to expedite the handling of your claim.
Our minimum charge to test a unit and process a repair is $25. To avoid paying
this charge unnecessarily, please perform simple troubleshooting before you
send in your product.
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